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https://your_areception.admin.areception.com/

• welcome_text: Text that appears when a visitor arrives at the terminal and starts communicating.

• goodbye_text: The text with which the avatar says goodbye at the end of the interaction.

• invalid_number: Alert that appears when a valid phone number is not stored in the contacts.

• choices: This section defines various options that the avatar can offer to the visitor.
• options: Offer of options that the avatar can perform.
• repeat_options: Repeating options in case the visitor does not choose any option.
• nothing_chosen: Avatar's reaction if the visitor does not select any option.
• pressed: Defines what happens when a specific key is pressed. For example, '1' represents a scenario when the "1" key is pressed.

1. Start editing welcome_text according to the needs of your organization.

2. Set goodbye_text to match the tone of your company.

3. In the choices section, adjust the options and their responses to best meet the needs of your organization.

• welcome_text: The text that will be displayed to the visitor when they stand in front of the terminal for a meeting.

• goodbye_text: The text with which the avatar will bid farewell to the visitor after the interaction is over.

• invalid_number: Warning message that will be displayed if the contact number is invalid.

• choices: This section defines different options that the avatar can offer to the visitor.
• options: Offer of options that the avatar can perform if someone comes for a meeting.
• repeat_options: Repeating options if the visitor does not select any of them.
• nothing_chosen: The avatar's reaction if the visitor does not select any of the options.
• pressed: Establishes actions that will happen when a specific key is pressed. For example, '1' represents a scenario if the "1" key is pressed.

1. Modify the welcome_text to fit the situation when a visitor comes for a meeting.

2. Set goodbye_text according to your preferences.

3. In the choices section, modify the options and reactions to correspond to how you would like to respond to visitors coming for a meeting.

• welcome_text: Text that will be displayed when the messenger brings a package to you and needs your signature.

• goodbye_text: Text with which the avatar will say goodbye to the messenger after the interaction is over.

• invalid_number: Warning that appears when your valid phone number is not stored in the contacts.

• choices: This section defines various options that the avatar can offer to the messenger.
• options: A list of options that the avatar can perform if the messenger brings a package to you.
• repeat_options: Repeats options if the messenger does not choose any of them.
• nothing_chosen: The avatar's reaction if the messenger does not choose any of the options.
• pressed: Specifies the actions that will be taken in response to pressing a specific key.

1. Adjust welcome_text to fit the situation when the messenger brings a package to you.

2. Set goodbye_text according to your preferences.

3. In the choices section, adjust the options and reactions to respond to the arrival of the messenger with a package.

• welcome_text: The text that appears when the candidate arrives for the interview and waits at the reception.

• goodbye_text: The text with which the avatar will bid farewell to the candidate after the interaction is over.

• invalid_number: The warning that appears if your valid phone number is not saved in the contacts.

• choices: This section defines various options that the avatar can offer to the candidate.
• options: The list of options that the avatar can perform if the candidate is waiting at the reception.
• repeat_options: The repetition of options if the candidate does not choose any of them.
• nothing_chosen: The avatar's response if the candidate does not choose any of the options.
• pressed: It specifies the actions that will be taken in response to pressing a specific key.

1. Customize welcome_text to fit the situation when a candidate is waiting at the reception for the interview.

2. Set goodbye_text according to your preferences.

3. In the choices section, customize the options and responses to correspond to how you want to respond to the candidate's arrival for the interview.

• people2call: This is a list of people that the avatar will call sequentially if it can't reach the first person called. The avatar starts by calling the first person on the list and continues until it reaches the end of the list or successfully reaches someone.

• last_person_redefine: If the avatar can't reach the last person on the people2call list, this section modifies the messages that will be displayed.

• welcome_text: The text that will be displayed when the host is waiting at the reception.

• goodbye_text: The message that the avatar will use to say goodbye to the host after the interaction is over.

• invalid_number: The warning that will be displayed if the called person's contact does not have a valid phone number.

• choices: This section defines the different options that the avatar can offer the person being called.
• options: The list of options that the avatar can take if the host is waiting at the reception.
• repeat_options: The repetition of options if the called person does not select any of them.
• nothing_chosen: The avatar's reaction if the called person does not select any of the options.
• pressed: Specifies the actions to be taken in response to the pressed key by the called person.

1. Specify the people2call list by adding specific names of people you want to call sequentially.

2. Set the expressions in the last_person_redefine section if you need to adapt them to the situation when you cannot reach the last person on the list.

3. Specify welcome_text, goodbye_text and choices according to your preferences.

• start_by: This parameter determines how your avatar is activated and begins communicating.
• button: The avatar is activated by pressing a button on a touch screen. This is ideal for situations where you do not want the avatar to respond to everyone passing by, but only to those who show interest in interaction.
• camera: The avatar is activated automatically when the camera detects a person nearby. This may be suitable for situations where you want the avatar to greet visitors as soon as they appear in its field of view.
• both: This setting combines both of the above methods. The avatar can be activated either by pressing a button or by automatically detecting a person with the camera.

yaml
start_by: button # possible values are: button, camera, both

yaml
start_by: camera # possible values are: button, camera, both

yaml
start_by: both # possible values are: button, camera, both

• speech_contexts: This is a list of contexts that you can define for your speech recognition.
• name: The name of the context.
• phrases: A list of phrases that you want to prioritize or suppress.
• boost: A value that determines whether you want to increase or decrease the probability of recognizing certain words. Positive values increase the probability of recognizing words, while negative values decrease it.

yaml
- name: general_keywords
  phrases: ['Florence', 'Flora', ...]
  boost: 20

yaml
- name: undesirable_words
  phrases: ['poor', 'mistress', ...]
  boost: -20

• welcome_greeting: Welcome message that the avatar says when first contacting the user.

• goodbye_message: Avatar's goodbye message to the user.

• welcome_questions: Questions that the avatar can ask the user immediately after greeting. The avatar can alternate questions or ask based on specific context.

• default_fallback_questions: Standard questions that the avatar can ask if it doesn't understand what the user is saying or what they want.

• transition_to_idle_messages: Messages that the avatar can say when transitioning from one state to another or when waiting for further instructions.

• restart_messages: Messages that the avatar can say if it needs to resolve a technical problem or restart.

• end_call_message: Avatar's message when ending a call.

• user_ended_videoconference_message: Avatar's message in case the user ended the video conference.

• low_transcription_confidence_state: Settings for situations when the avatar has low confidence in the transcription of the user's voice. The confidence threshold is defined, and various messages that the avatar can say if it doesn't understand the user.

yaml
welcome_greeting:
  cs-CZ: Dobrý den
  en-US: Hello

• cs-CZ and en-US: Text information in Czech and English that describes in detail who the digital avatar is, where it is located, and what its main purpose is. The text also provides basic information about the hospital and services in the vicinity.

yaml
cs-CZ: I am a digital intelligent guide at the Children's Hospital in Brno, located on Černopolní Street No. 9, and my name is Florence.
en-US: I am a digital intelligent guide at the Children's Hospital in Brno, located on Černopolní Street No. 9, and my name is Florence.

• language_variants: Contains all language variants you want to use.
• For example:

yaml
language_variants:
  cs-CZ:
    title: Omlouvám se
    text: Bohužel se mi nepodařilo s nikým spojit. Zavolejte prosím mým kolegům na uvedená telefonní čísla. Děkuji a přeji hezký den.
    continue_button_label: Pokračovat
  en-US:
    title: I am sorry
    text: Unfortunately, I could not reach anyone. Please try to use phone numbers of my colleagues provided below. Thank you and have a nice day.
    continue_button_label: Continue

• show_continue_button: If set to "true", the continue button will be displayed. If "false", the button will not be displayed.
• For example:

yaml
show_continue_button: true

• contact_persons: This field contains details of each contact person.
• For example:

yaml
contact_persons:
  - first_name: Jan
    last_name: Novák
    phone_number: +420123456789
    picture: PICTURE IN BASE64 FORMAT
  - first_name: Anna
    last_name: Dvořáková
    phone_number: +420987654321
    picture: PICTURE IN BASE64 FORMAT

• language_variants: Contains all language variants you want to use.
• For example:

yaml
language_variants:
  cs-CZ:
    title: Help
    text: Hello, I am virtual receptionist. You can communicate with me using your voice or buttons. I can also call you anyone from the company or connect you with back office. I am still on probation, so please be patient, speak loud and clear. Thank you and have a nice day.
    continue_button_label: Continue
    call_reception_button_label: Call reception
  en-US:
    title: Help
    text: Hello, I am virtual receptionist. You can communicate with me using your voice or buttons. I can also call you anyone from the company or connect you with back office. I am still on probation, so please be patient, speak loud and clear. Thank you and have a nice day.
    continue_button_label: Continue
    call_reception_button_label: Call reception

• continue_button_label: The label of the button that will be displayed to the user and allows them to continue interacting with the avatar.

• call_reception_button_label: The label of the button that will be displayed to the user and allows them to quickly call reception.

The List of Avatars:

Full list of avatars is available at https://www.areception.com/customization-areception-terminal-digital-avatars/.

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Aiden

Aliyah

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Christmas

Corra

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Diya

Florence

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Gadget

Ginger

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Heater

Kara

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Khaled

Leo Generali

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Maryam

Maya

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Mia

Neia

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Peggy

Pixie

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Rona

Sakura

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Scarlett

Thea

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Veronica

Zahra

• Automatic Shutdown: Set the time when the terminal should be turned off. For example, if your facility is closed from 10:00 PM to 6:00 AM, you can program the terminal to shut down at 10:00 PM.

• Automatic Startup: Determine when the terminal will start functioning again. In our example, that would be at 6:00 AM.

• Energy Savings: When the terminal is not needed, you can save energy and extend the lifespan of the device.

• Less Annoyance: You eliminate unnecessary noise and light from the terminal when it is not needed.