🗄️ Where are employee contact details stored?
Employee contact details are stored within our cloud application on servers operated by Google, located in data centers within the European Union, specifically in Belgium. As the service provider of aReception.ai, we act as data processors, while the customers themselves are the data controllers. This means customers have full control over their data and can edit or delete it themselves through the terminal administration interface (https://company.admin.areception.com/). These details are not shared with any third parties.
If the digital avatar calls an employee, only their phone number is used, and no other personal data is shared with the external telephony service. Hence, there is no linking of phone numbers with names or surnames.
🛡️ How is data protected against unauthorized access?
Data can only be accessed by authorized users, namely the client (user) and the administrator from aReception.ai. We use Keycloak Identity & Access Management for authorization, ensuring that access to data is only available to authorized users.
📷 Are recordings made by the camera stored anywhere?
We do not store any audio, video, or image recordings from the camera. Only an anonymized transcript of spoken words is saved within the client's chatbot. This transcript is not linked to any specific person or their personal data. Through authorized access, the client can review these text transcripts from their chatbot to monitor and improve responses to individual scenarios.
We use chatbots provided by Coworkers/Daktela, which are also operated on data storage located within the EU.
If you have any further questions or need more detailed information, please do not hesitate to contact us.